Complaint Review: Canadian Pet Sitters Association

I know this was posted 4 years ago, but I would like to respond just to set the record straight!
My name 4 years ago(prior to marriage) was Suni Tyler. I was a salon owner and stylist in Sheridan, AR.
(I am reeling as I write this...it is just too hard to believe!!)
I have had as what I considered to be one of my CLOSEST friends Kristin Walker, for 10 YEARS!
She was first a client, then friend. She met her husband and moved to Canada. They had several business ventures-including CPSA- that she would mention during our 'catching up' phone calls. After she lost her baby they decided to move back home to Arkansas, and I couldn't have been more happy. I loved her dearly, and was glad to have my friend back. She was starting up her travel agency, and I had an extra room in my salon, so she set up business there. Before she left Canada, she mentioned letting someone else take over CPSA, so I assumed that is just what she did! She never mentioned it once she moved down....EVER!!!
I have never in any way been affiliated with any of Kristin or Joe's pet businesses, let alone been (KNOWINGLY!!) the owner of one!!!
Here is the kicker...I found this complaint this very evening while having fun with my daughter....we were googling our names to see what came up. Imagine my horror at finding this betrayal by someone I would have trusted with my life!!! Not to mention having my name on RIPOFF REPORT!!!!!! The truth has a sneaky way of rising to the surface in a puddle of lies.
Kristi, if by some chance you read this.....thanks.
I am responding to this with the hope that anyone who googles Sheridan, AR (yes, it comes up!) and reads this will know that I had NOTHING to do with this SCAM!!!!
Until an hour ago, I would have said Kristi and Joe Walker were good, honest people. Now, wow......I have to try and get over the hurt enough to be mad and confront someone I have cared so much about for so many years. Hope you sleep better than I do tonight.

I just had to point out a few issues regarding the response of the "former" owner of CPSA.

1. You SOLD the business? As members, we thought it was being offered to other people (as in, free of charge) who could best serve members. But now you are indicating that you received MONEY from members for membership, that was never returned, then you made more money from selling it!?

2. I know people there at the beginning of this whole thing. They are suprised and disappointed in you. Not because you couldn't handle the family problems, but because you just stopped caring about your members and didn't even bother keeping us in the loop, or saying "sorry". All you did was get defensive when we were upset, and laid blame on us for being "cruel" in wanting our money or membership. These same people state that you ran this business as your own, and refused their help frequently. Then you cry that you can't do it?. By the way, a "non profit organization", if it is legal, is not run by one person, but rather a board. You advertised that you were "non-profit", but were not accountable for reporting your profits to a board. Shame on You.

3. So, people who had their cheques cashed for advertising in a magazine, all set up by you, and are upset because the ad was never placed... were lying? Or... wait... YOU didn't cash the cheque? You must have send Joe to the bank for you then. Either way, it is theft. And, Paypal will only refund within 30 days, and only if they can recover the money from YOUR account. But you guys refused to respond to inquiries, or let people know what was going on until well after the 30 days was up... So Paypal customers are SOL after waiting patiently and giving you the benefit of the doubt for longer than 30 days. Shame on us.

4. "I won't defend myself... I have no defense"? Contradictory statements there. You have no defense because damage was done BY you or in your name by others in your organization. YOU own the domain names, YOU are listed as contact. Our money was sent to YOU. Collectively, members have saved enough e-mails, screen caps of forum postings, and evidence of wrongdoing by you to fill a truck.

5. You have nothing to do with this organization any longer, but you can speak for HOW things are being shipped? and what you and the new owner are goign to be doing? This statement just re-inforces the belief that Suni is just a puppet being displayed in front of members, but remains under your control.

6. The business has harmed itself. Nothing posted in this is based on anything other than fact. Any charges or attempts to sue this site or posters will result in airing your dirty laundry, particularly when several members of CPSA have already filed reports with the Better Business Bureaus in areas in which you operated, RECOL and the RCMP, local authorities, Paypal, and fincancial instiutions. That is just the Canadian members, imagine who the upset US members of NAPDW are complaining to, if you have in fact done the same to them. The fact remains, you took money and did not deliver services or products. Stating that in a public forum is stating fact. Unless you plan to make it right and apologize, your threats hold no weight.

Kristin,

After reading both comments I don't think your threat of suing anyone really does anything. The writer above clearly states that when you had the organization it was thought of a reputable. Also, states you had some problems and that took its toll on the business. Assuming this is true (you stated it pretty much was), things may have fallen behind (that happens). The writer above also stated people were patient.

The write states all communication stopped and the forum was closed. Is this true? was it even closed for a time?

Now the part about the money, you stated you never cashed the checks, did you even email the people and tell them that? contact them in any way? send the check back? if not how would they know you didn't? just because the money was in the account still? well heck, the check was sent out, you have 90 days to cash it I believe. So people are expected to just hold up their money because you didn't inform them? (assuming you didn't, if you did then my statement is false).

Another fact stated by the write above, people were contacted and told the site was no longer in your control. Is the domain name still listed in your name? Also, about the new owner is the name stated above true? (don't care who owns it, just the name) besides if it is wrong, just because I say my friend owns a business or I think Joe Smith owns Wal-Mart doesn't exactly make it a crime.

Furthermore, rumors are a common thing, if the rumor about the FBI statement is false, then state it is and offer a number to call and verify. The only thing I might see as a unjust comment is calling someone a scam artist.

My suggestion is tell the person who owns the site to come here an file a rebuttal, offer good advice, and be professional about how things are done.

This site serves a great purpose, the fact that you can come and make a comment disputing any complaints shows that it can work for you also. Also, people here are adults and can read for themselves. I know for a fact that there will be unsatisfied people in the world from EVERY business out there. But If I come here and inquire about a multi million participant business and there is 2 complaints, I don't think it is going to worry me. If I come here and there is 400,000 complaints, I think there may be a issue. You seem like a smart person, after all you ran a Reputable Association like the write stated above.

Kristin,

After reading both comments I don't think your threat of suing anyone really does anything. The writer above clearly states that when you had the organization it was thought of a reputable. Also, states you had some problems and that took its toll on the business. Assuming this is true (you stated it pretty much was), things may have fallen behind (that happens). The writer above also stated people were patient.

The write states all communication stopped and the forum was closed. Is this true? was it even closed for a time?

Now the part about the money, you stated you never cashed the checks, did you even email the people and tell them that? contact them in any way? send the check back? if not how would they know you didn't? just because the money was in the account still? well heck, the check was sent out, you have 90 days to cash it I believe. So people are expected to just hold up their money because you didn't inform them? (assuming you didn't, if you did then my statement is false).

Another fact stated by the write above, people were contacted and told the site was no longer in your control. Is the domain name still listed in your name? Also, about the new owner is the name stated above true? (don't care who owns it, just the name) besides if it is wrong, just because I say my friend owns a business or I think Joe Smith owns Wal-Mart doesn't exactly make it a crime.

Furthermore, rumors are a common thing, if the rumor about the FBI statement is false, then state it is and offer a number to call and verify. The only thing I might see as a unjust comment is calling someone a scam artist.

My suggestion is tell the person who owns the site to come here an file a rebuttal, offer good advice, and be professional about how things are done.

This site serves a great purpose, the fact that you can come and make a comment disputing any complaints shows that it can work for you also. Also, people here are adults and can read for themselves. I know for a fact that there will be unsatisfied people in the world from EVERY business out there. But If I come here and inquire about a multi million participant business and there is 2 complaints, I don't think it is going to worry me. If I come here and there is 400,000 complaints, I think there may be a issue. You seem like a smart person, after all you ran a Reputable Association like the write stated above.

Secondly, it is my understanding that all current members are being looked after and all complaints are in the process of being handled. I sold the company because of MANY family issues that arose at one time, overwhelming my family and stopping me from being able to be productive.

I did lead this organization, quite successfully, for a long time. Those who were there at the beginning know this and if questioned would have to admit that the recent situation for CPSA does not fall in line with the actions of myself or the organization prior to the fall (when these things happened). The current owner will never be able to get CPSA off the ground because of a couple (I can guess who posted this) of people who are malicious because they wanted to take over the organization but did not want to have to invest any money into it to straighten it out. This posting is unfair to the new owners, who have been in this position for less than one month. These orders, as with almost ANY order online, take time to process and ship but they have been working diligently to take care of this backlog.

I personally have not cashed a cheque from ANYONE in some time - and all persons who complained via PayPal were refunded their money if they followed PayPal procedure.

I won't complain nor defend myself because nothing I can say will change the minds of these select few who are doing this. Again, the posting alleges something very serious toward someone who has NOTHING to do with this organization, nor any other organization. I personally have no defense other than the loss of a cat, an uncle and a baby.

Regardless, all materials shipped out, from my understanding, are going out only with tracking numbers so anyone with a legitimate complaint doesn't have a leg to stand on because there are tracking numbers to show shipment. After this has all been resolved, I and the current owner, will be seeking legal action against this site and the poster of this information for defamation of character and malicious intent to harm a business.

Sincerely,