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  • Report:  #1083857

Complaint Review: Canales LLC

Canales LLC Perdro Marley,Recruitment Specialist Job posting offering as a customer service rep on nj.com websitethat says you will be handling customer retention for clients Trenton New Jersey

  • Reported By:
    Renee — New Jersey
  • Submitted:
    Thu, September 12, 2013
  • Updated:
    Thu, September 12, 2013

I was job searchig on nj.com/jobs and applied to one of the postings that listed as "customer Service Representative" for a company named Canales LLC. The posting read:

"

CUSTOMER SERVICE REPRESENTATIVE

Canales LLC


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Location:
Trenton, New Jersey
Date:
08/21/2013
Job Type:
Employee, Intern, Contract, Temporary
Job Status:
Full Time, Part Time, Seasonal
 
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Job Details



Answers customer/client requests or inquiries concerning services
Responsible for improving customer retention through programs and service provided to the customer
Provide technical information regarding products and their applications.
Assist customers with purchase decisions..
Resolve issues, restore customer satisfaction, and offer additional opportunities and services to the customer, when appropriate.
Assist on other projects and assignments as directed. 

Requirements



    Excellent written and verbal communication skills.
    High attention to detail required.
    Organization and listening to skills essential.
    Ability to work independently and multi-task in a fast paced environment.
    Must enjoy customer service and helping customers.
    Strong collaborative, problem solving and team skills.
    Technical aptitude skills.

BENEFITS

    Complete insurance coverage – medical, dental, vision, life.
    401(k) with company match.
    Generous paid time off.
    Tuition reimbursement."

 

I sounded good to me so I applied , and let me mind you that I am a registered member of nj.com for job posting as soon as I applied using the apply buttum the Pedro guy aldready has my address personal phone number. I know this because he replied to my posting to my personal email and attached to it was the resume with all the information that I posted with my nj.com account like job history and every thing, but here a copy of e email he sent me:

"'m Pedro Marley ,Recruitment Specialist with Canales LLC,I received your application for the customer service position that was advertised. Your Application for the customer service position has been reviewed and you've been shortlisted alongside other candidates for these position. You're required to respond to these email, ensure you include the following information: Full Name, Residential/Mailing Address and Phone Number(Text Messaging Enabled Cell is advised as we send alerts/updates via Texts).


Canales LLC is solely responsible for hiring Customer Service Evaluators to conduct excellent Customer Service Surveys. Our clients are companies that have a network of Branches across America. Our Notable clients include: McDonald’s,Walmart,Burger King,Walgreens,CVS,Target,& Western union Inc.


However,Your position is a part time position. You will conduct surveys at any of our client's retail outlet Assigned to you in your neighborhood.You will be patronizing their businesses and conducting a survey at the same time to evaluate the Sales Attendant.Some companies employ our services when customers give complains about irregularities, express dissatisfaction about service and other negative factors. Others employ our service when they feel the need to improve on their services

Also,You will receive $400 on each survey you conduct at any of our client's outlet and with the number of clients we currently work with you could be conducting  3-5 surveys weekly.

Lastly,No commitment is involved, no Sign Up fees.Your confirmation Alongside details requested above  will be required to draw up a contract. Once you forward necessary Information,we'll move swiftly and introduce you to our clients.

Pedro Marley

Canales LLC"

I saw that and instantly sounded alittle fishy, but I sent him my home address and cell number, I figured why not becaseu remember he already had that information attached to his reply so I sent it (good thing I have internet sercurity just i case they were thniking of hacking my laptop with a virus.) He texted my cell phoe asking if it was okay to proceed I texted back once okay.

he than replied:

"How are you doing?thanks for your response,one of our largest client Western  Union  Inc. stated they would like to proceed with you immediately after thorough review of your resume which means you'll be conducting surveys at western union outlets in your neighborhood.


However,we will need your confirmation to proceed and the funds needed to complete each task will be made available  while on field.These position covers your metro area only and you wouldn't needs to travel long distance.
Customer service fees,taxes & other miscellaneous expenses will be handled by our Associate so you don't need to bother about finances.
An average Evaluation takes 15 minutes  no special skill or Training is required for these position because every guideline needed to follow will be pass across to you.


Also,note that during your evaluation, you should act like a customer.You will be required to patronize the western union outlet while acting like a customer


    Your survey report should include:

    1) Address of the Western Union Agent
    2)Ambiance/Outlook of the Outlet
    3) Smartness of the attendant
    4)Customer service professionalism
    5)Information that you think would be helpful
    6)Your comments and impressions.


Lastly,as stated in my last email, you'll get $400 per survey you conduct,you could conduct up to 2-3 weekly depending on your effectiveness, as i write to you necessary arrangement to takeoff  is already in place and i need your confirmation so as to notify you on when to expect the attached payment needed to complete the exercise

BENEFITS

 Complete insurance coverage – medical, dental, vision, life.
 401(k) with company match.
 Generous paid time off
 
When he start talking about payments than I was like o yes this is totally a scam.  After the first text message I replied okay I diddnt replyto  afterwards he he snet me like two message ( I heard that someone can hack into your phone after just two messages sent from you. so I didnt reply at all)
 
I havent heard from them in a couple of days which was weird so I emailed them about any updates he repled:
 
"How are you doing?i just received notification from our Agency that the attached payment needed to complete the first evaluation exercise previously stated has been issued  and you should expect it through USPS today and this is the USPS tracking no [ 9405 5036 9930 0052 9965 72    ] for confirmation which can be tracked through USPS.COM

However,once you get the payment,deposit at your bank,as soon as you have the funds within 24- 48hrs,deduct your $400 survey fee and proceed to the nearest western union outlet with the balance and carry out your first evaluation exercise as outlined below.


Also,Note that during your evaluation, you should act like a customer.You will be required to patronize the western union outlet wh.ile acting like a customer.You will be required to patronize the western union outlet while acting like a customer



    Your survey report should include:

    1) Address of the Western Union Agent
    2)Ambiance/Outlook of the Outlet
    3) Smartness of the attendant
    4)Customer service professionalism
    5)Information that you think would be helpful
    6)Your comments and impressions.



 Lastly,calculate the western union money in minute express service fee from the balance that will left after you must have deducted your $400 survey fee and make a transfer with remaining funds to the Representative's stated below.



Name...........     AMY    SANDOVAL

State..........................TX



AMY SANDOVAL is the Head of Public Relations Dept of Western Union ,the funds wired will be recycled back to Western Union Inc thereafter.
As soon as evaluation is complete, you should email me the survey report listed above alongside details listed below after the completion of the exercise for necessary documentation thereafter.



**SENDERS NAME  &  SENDERS ADDRESS :
**EXACT AMOUNT SENT AFTER WESTERN UNION CHARGES:
**THE 10 DIGIT NUMBER ON THE WESTERN UNION RECEIPT (MTCN #)



 Kindly get back to me with necessary details asap and email back if you have any questions"
 
I then replied that this was fishy and told them that I knew it was a scam and I havent heard from them since. 
 
 
 

 

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