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  • Report:  #1036446

Complaint Review: Canon Inc.

Canon, Inc. Canon USA refuses to stand by customers purchasing defective printers Internet

  • Reported By:
    Wisconsumer — Kenosha Wisconsin
  • Submitted:
    Wed, March 20, 2013
  • Updated:
    Wed, March 20, 2013

I purchased a Canon printer from a local office supply store. The few printed instructions and so-called setup disk were very lacking in defining parts of the computer. I had to call the company to learn where to insert the ink cartridges.

After feeling setup had been completed, I loaded the paper and made a print command. The printer error message displayed told me to load paper in a nonexistent part of the printer. My emails to support have resulted in form letter replies telling me nothing.

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