Complaint Review: Canon

I purchased a Canon i850s printer on 20 January 2003 after I called 888-864-6781 and was told by a member of Canon's staff that this printer model would be eligible for the $30 rebate on Canon i850 printers.

In early March I received a postcard stating that this model is not valid for this promotion?. I sent a letter with copies of the relevant information on 14 March. There has been no reply.

I have repeatedly called the phone numbers provided and never gotten through. I have sent e-mails (through the rebatestatus.com website) and been told to call a phone number that is not answered.

Was Canon lying when they said that this model was eligible for the rebate?

Steven
Evanston, Illinois
U.S.A.