Complaint Review: Canvas People

I placed my order on canvaspeople.com for 3 portraits on Black Friday, November 28, 2014. The total cost was listed at $38.00.  I didn't notice the shipping cost but assumed it wouldn't be that much.  When I got the receipt after placing the order I looked at it and the total charged to my credit card was over $86.00!!  I immediately tried to call their customer service but there was no number listed on their website.  I did complete their form email to ask them what was going on.  After almost 48 hours passed with no response, I sent another email.

This time I received a response, "Due to the highly automated nature of our process canvases are created and shipped as quickly as possible. As per our Return Policy, canvases are personalized items and may not be modified or cancelled once an order has been placed online. We apologize for any inconvenience."

I then asked them is they could look into my order and if there was an error, would they please credit my account to make things right.  Here was their response, "As per our return policy, canvases are personalized items and may not be modified or cancelled once and order has been placed online. Your total was displayed on page 3 of checkout right above where you place your credit card information. We apologize for any inconvenience."

Obviously, this is an automated response and a human doesn't even look at these emails.  To everyone considering doing business with these "people"-run away as fast as you can in the opposite direction! These "people" are dishonest, rip-off artists who should be shut down.