Canvas Replicas Scam online painting store no customer support! Internet
I ordered 3 paintings from canvasreplicas . com and they are totally scamming online painting store. I paid the painting and the shipping free but is 7 weeks now and still, I did not receive the painting.
I am looking around their website for the phone to call or email but they do not have any!
Do not use this company unless you like giving out money with no return!
1 Updates & Rebuttals
Canvas Replicas
Riverton,Utah,
United States
This Is Another False Complaint Made By A Competitor - Please Read Our Response
#2REBUTTAL Owner of company
Thu, January 25, 2018
As we have done with the other false complaints this competitor has posted, let us explain why we know this posting is false. 1) We have no customers named Nnanna in our database. 2) We have never had a customer order from anywhere in Vietnam. 3) This "customer" stated we did not list a phone number or email address listed on our website. Our phone number and email address are listed at the TOP OF EVERY PAGE of our website. Not just some of the pages on our website, the top of every page. Our customer service and communication is one of the things we pride ourselves on. If you call during our business hours (listed below) you will speak to us live. If you call after hours and leave a message you will receive a call back the next day. If you send an email you will receive a reply within the hour. It is one of the traits which sets us apart. 5) Read the way the complaint is written and the language they use. This competitor company is using an offshore spamming service to write negative comments about us and other vendors, and has become infamous on RipOff Report for mass posting negative complaints against all art vendors. You can tell by the way these complaints are poorly written they are not legitimate customers but an offshore spamming farm. You will see in the Art Galleries and Art Gallery categories of RipOff Reports there were now over 200 complaints posted in a fourteen day window of Dec. 14-29 against a wide variety of art vendors including Canvas Replicas. These are not from real customers but the spam farm used by one company, 1st Art Gallery, focused on discrediting their competition. We know now who it is because one of their former employees contacted us and other companies after seeing our rebuttals and let us know what they are doing.
We are sorry you spent your valuable time reading the false complaint and our explanation, but we are grateful you have not been taken in by this competitor's scam. If you wish to see how our real customer feel about our works and our service you can go to www.canvasreplicas.com/Testimonials.htm. My name is Bart and I am the owner. We have been in business for over 16 years. Give us a call before you order if you have any questions or concerns. We encourage you to call. We always make it a point to call companies when we consider buying something online, and we would love to tell you about us and answer any questions. Our office hours are 8 am to 5 pm Mountain time Monday through Friday. My direct line is 801.446.1239. Or you can email me directly at Bart@CanvasReplicas.com. Thank you for your time.