Complaint Review: Capital Credit - First National Credit - CCA - CCS

I was on maternity leave and recieved an offer in the mail from this company offering cash advances and a merchandise card. I was more interested in the cash advances and contacted them. They proceeded to advise me that I would recieve the cards immediately and would recieve a free trial period of 2 weeks and not charge me any fees during this time.

I had never recieved the cards and 3 weeks later the $199 fee was taken from my checking account. I contacted the bank was instructed to contact the company to reverse the charges. When I contacted the company, I was told that it was impossible to refund the fee because I had never contacted them within the 2 week trial period. I then requested to speak to a supervisor. I was told that these cards were going to be resent to me immediately and would send me a voucher for an additional $200 credit. This conversation took over 90 minutes.

2 weeks later, I still have not recieved my cards and I contacted them again. I was transfered to quality control department and was told again that they would send the cards in the mail. At this point, I then requested to speak to another supervisor but was told that there was no one else that would speak to me.

Bernadette
Chicago, Illinois
U.S.A.