Complaint Review: Capital Eurocar Tallahassee

I purchased a vehicle from Capital Eurocar in Tallahassee in July of 2017. Was told that the vehicle was inspected thoroughly. The vehicle had an aftermarket lowering kit installed prior to purchase. In February of 2018 while driving at highway speeds I felt a slight vibration and pulled off the highway to discover air leaking from my front driver side tire. I immediately took the car to the nearest tire shop and when the car was put on the lift I found out that the tire had inner wear to the steel belt and the other 3 tires were completely bald from the center of the contact patch to the inside sidewall of each tire.

Several technicians identified that the lowering springs had thrown the cars geometry off and it should have been aligned. I contacted capital eurocar and requested to speak to the general manager. my call was routed to his secretary. I was told that their technician had "inspected" the alignment before selling the car to me by taking it for a test drive. I asked how the technician could have possibly determined that the geometry of the car was accurate by a test drive alone.

I was abruptly interrupted and told that I could not be assisted with this problem. I asked to speak to the general manager once again and was refused. I believe that at minimum the GM should have taken my call and spoke with me to address my concerns, after all I could have been involved in an accident on the highway through his technicians negligence. I'd like to highlight the lack of customer service at Capital Eurocar and the absence of integrity and professionalism displayed by it's general manager.