Complaint Review: Capital First Beneficial aka Capital First Benefits

$59.95 Processing/$99.95 Annual Fee
MasterCard $2500.00 limit
Paid $29.95 App Fee on 6/25/02 (which was suppose to be on 06/05/02)

Company supposidly sent packet out on 06/12/02 (so I was told)

Debited my acct. for $99.95 ON 07/15/02 (WITHOUT APPROVAL)

Resent packet on 07/16/02

Request for refund 07/16/02

Contacted 08/02/02 (run around)

Contacted 08/13/02 (run around)

Faxed info requesting refund 08/14/02

Contacted 08/16/02 (spoke with operator #104)

Faxed Bank Statement 08/16/02 (proof of debit)

Contacted 08/22/02 (spoke with Josh)

Faxed info again 08/22/02 to new fax # 800-254-0185 (since old fax didn't work)

Contacted 08/30/02 due to high call volume was not assisted

09/04/02 still no refund or response from company

Fax line stays busy and customer service reps are always too busy to assist you.

Amy
Columbia, Tennessee