Complaint Review: Capital First

i received a call from capitalfirst and said i would read their information package after i gave them my check no. and acct no. i received the package-didn't care for it and called them then next day and cancelled. i was told i would not be billed. that was 7/31/02. i called my bank 8/1/02 and 59.95 & 99.95 had been taken without my authorization.

i called capitalfirst and they more or less told me i was lying. they said i had had 7 day in which to cancel and they had sent my pkg to me on 7/10/02. i had thrown pkg in garbage and had to retrive it they told me;because it was to mail the whole thing back to them-how silly. i looked at the metered stamp and it was posted 7/25/02. i called the company who does their mailing(smartmail services). they took my name and address & told me there were many other complaints. they also said the pkg was not mailed until 7/25 pm.

i was told by capitalfirst to mail everyting back to 18495 so dixie highway #228 miami fl 33157 with a return authorization code. are they crazy. i called 411 info and operator said there was nothing listed for that name or address.

i am waiting on my bank to send m an affidavit and letter showing money was taken out of my account as i have already received this month's stmt and have no proof. my bank will deal with them i hope. otherwise i will sue as i am on disability and this was my food & gas money for the month. what really made me mad was they made a fool of me. don't think it can't happen to you. if these reports don't get them-GOD will.

i do want my money back. i am taking copies of the letter and the mailing label to prove they didn't send it when they claim they did since they offer a 7 day trail time to cancel. hope this letter helps. i am native american and sure hate to get too angry at them. let's hope better business bureau or some government agency and close them down. thank you.

jean
maryville, Tennessee