Complaint Review: CAPITAL FIRST

Accepted offer of 7-day FREE trial. Received membership materials 7 days AFTER funds were deducted from account.

Contacted them 6/10/02 to cancel and get refund. Was required to return membership package. Contacted them again 7/19/02 to inquire about refund. Was required to submit "PROOF OF DEBIT".

Contacted them again 9/4/02 to find out where refund was. Was told that it has been processed (but only the annual fee) and would receive by 9/8/02.

Contacted them again 10/8/02. Was told that refund "GOT LOST IN SYSTEM" and would be made on 10/22/02.

I am still waiting for my refund! Customer service number is always "BUSY". This company STOLE $180.00 from me by FRAUD!

STEVE
BURLINGTON, Washington
U.S.A.