Complaint Review: Capital Fitness

A few months ago I signed up for a membership at XSport Fitness. While I was there the guy literally took me through steps to get involved in Personal Training without telling me what it was for. The next thing I knew, I was signing contracts, not ever fully being detailed on what I was enrolling in. Once I realized this mistake I tried to back out of it, and he talked me into just trying it.

He said that the first appointment is free, I can see how I like it and if it doesn't work out I can cancel it within 3 days of that first appointment. I asked him multiple times if I could cancel, and he assured me it would be no problem.

When the first free appointment date arrived, the trainer called and cancelled and tried to reschedule. I was in school and worked at the time, and we could not find a date good for both of us, so he took my name and number and said he would call to reschedule, which he never did.

Several phone calls and messages later to my XSport saying I would just like to cancel the personal training all together, I kept getting pushed back and back. So I decided to call customer service who informed me, I had 3 days from MY SIGN UP DATE to cancel and now I was in a binding contract that I could not get out of except for a medical reason or if I moved more than 25 miles away.

I was at work and had to hang up quickly with the customer service representative, and he took it upon himself to move out my payments without notifying me so a month later I was surprised when they overdrew my bank account. (At this point I still had not gotten any sessions that I was paying for)

So now I moved in with my boyfriend's brother just to relieve this headache, and as if that wasn't an inconvenience enough, I better actually receive my refund, which is a total of $1,700.00.