Capital GMC San Jose Ca Steve Powell and Gill Portillo My wife had the worst experience. She has AUL Warranty so once a Warranty claim is granted this left a $100.00 deductable no matter what. San Jose California
My wife had the worst experience. She has AUL Warranty so once a Warranty claim is granted this left a $100.00 deductable no matter what. Gil Portillo being the service writer with a heavy foreign accent I could not understand a word he said. So I tried solely emails back and forth. When the AUL claim was eventually granted Gil Portillo called me and said we will only have to pay $100 deductable, but once we arrived at the dealership he changed his request to pay a diagnose fee on top of the deductable.
This Dealership had my wife’s car for 28 days and created issues back and forth with AUL and our selves. The dealership manager Steve Powell was kept in the loop on the several issues we had in which he did nothing to correct. The engine was left completely dirty and the power steering fluid low which proves they check none of the common maintenance fluid levels.
In addition; I requested to speak to the actual tech working on this vehicle because they claimed bad heads in my wife’s 2010 GMC Terrain SLT2. AUL Warranty disagreed with these findings and refused to pay for this. I smell no oil from the engine, as any engine leaking oil would stink. So at the end of the day no repairs were done to my wife’s vehicle and the dealership wanted $300 to take it home and their estimate totaled $5,600. I would never take another vehicle to this dealership.