Complaint Review: Capital Home Shield

I paid Capital Home Shield to put warranty on our house for a whole year.  I called them for the first time a few weeks ago to let them know my cooktop has been flashing error codes.  They sent someone out to diagnosis the cooktop and they found the computer part of the cooktop needs to be replaced.  The service man called Capital Home Shield only to be told they will let us know if they will pay to fix it.  I've been calling them everyday for the past few weeks and was told, "someone will get back to you on that."  Of course no one has called me back, not even once.  I've been put on hold for 45 minutes and transferred and most times, my call would get hung up on.  I'm so ferrous, I've called my credit card company and I've filed a scam case against Capital Home Shield.    They've been refusing to give me a straight answer as to why they will not pay for the maintenance on my cooktop.

The representative that signed me up stated that they cover all my home systems and appliances regardless of age and without a home inspection, as long as they are in good working order and properly maintained on the contract effective date.  This was also reiterated in the conformation email I received after I signed up email is attached.

On the contract effective date, the cooktop was in good working order and properly maintained according to the manufacturers maintenance requirements.  Save yourself time and money and go with another home warranty company!