Complaint Review: Capital One Auto Finance

Took out a Capital One Auto Finance loan in May 2002. Payments are due on the 10th of the month and are all paid on or before due date. December payment was made 12/6/02 and on 12/13/02 received a call from Capital One stating that my payment was 3 days past due.

I checked my bank account on line and discovered that my check was paid/cleared my account on 12/12/02. They have no record of it and obviously do not have the resources or brains to cross reference names, amounts, etc.

Refuse to investigate the matter until I provide them with a copy of the cancelled check so they can see that it was in fact received, posted somewhere, deposited into their account and then clearing my account.

In the meantime, I continue to remain in their eyes as past due and they had the nerve to ask me if I could afford to send in another payment so I would not show as past due until they figured out what they did with my money.

Was treated very rudely by all I spoke with and trust me, when I do get the check copy and get this resolved, someone there will get a piece of my mind and I will begin shopping for alternate auto financing after the first of the year.

Carol
Shreveport, Louisiana
U.S.A.