Capital One Bank ripoff DEBIT MY BB&T CHECKING CHARLOTTE North Carolina
Capital One hit my checking with a automatic debit payment to cap one. I called Cap One and the person asked for my account number, I said I did not have account number, she said it would be on my bill. I said I did not have a bill, I said I was not a account holder. She asked what problem did I need help with. I said you people are debiting my checking account. She asked for my social security number, which I gave her. She said Iam sorry sir your soc sec number does not show up with an account. She very slowly read the number back to me. Yes I said thats right. She said without a account number she could not tell me why my checking account was being debited and was I sure I didnt have a account number. Nope, I said and asked what I could do to find out. She asked If maybe I had authorized a payment on the web. I told her one last time I did not have a Capital One account and said goodbye.
I went to my bank and demanded to know why they were paying Cap O, the bank person suggested maybe it was a account payment, being it was set up for automatic payment, I said NOOO I DONT HAVE ACCOUNT AT CAPITAL ONE. She said she would have the IT fraud people call me after they checked on it. Fraud team could not tell my why. They did ask me if I had account at CAP O, I said NO. I closed my BB&T account and licked my wounds.
Wayne
inwood, West Virginia
U.S.A.
3 Updates & Rebuttals
B
Manassas,Virginia,
U.S.A.
Rebuttal
#4Consumer Suggestion
Mon, May 14, 2007
You need to contact your bank about getting the money back for those unauthorized payments. They will be able to get funds back from capital one if they were unauthorized by you. Unfortunatly, there is more and more of those actions taken against innocent people. Chances are Capital One and you are both victims of the fraudster.
But by notifying your bank of the unauthorized payments, they should be able to refund your money within 30 days if not by the next business day. It should be just a matter of signing a piece of paper for you though. Any problems getting your money back...your beef should be with your bank...not capital one. The bank will have to deal with the headache of getting the money back from capital one...not you. Go to your branch manager or someone even higher if you get no results from who you file the original complaint with.
Katelyn
Springfield,Virginia,
U.S.A.
CR
#4Consumer Suggestion
Sun, May 06, 2007
You should check your credit report, to see if there are any open Cap One accts in your name. You can get a copy of each of the 3 big credit reporting agencies (TransUnion, Equifax, Rxperian), for FREE at www.annualcreditreport.com. You're entitled to one free credit report per year. It's best to check your reports, and if that doesn't help you, then I'd suggest going back to the bank, speaking to the manager or RB (Relationship Banker), and finding out exactly WHERE the payment is going.
Sarah
Stafford,Texas,
U.S.A.
It's possible...
#4Consumer Comment
Thu, April 05, 2007
It's possible that someone else is using your checking account number to pay for their Capital One credit card. That happens fairly often. It's called Identity Theft. Tell your bank that you did not authorize this transaction and request that they deny all future transactions from Capital One. Capital One might be a victim just the same as you are.