Capital One Capital One Bank and Capital One Consumer Credit Card Capital One is a complete shame as a valid reporting agency refuse to correct their errors or own up to them Richmond, Virginia
Please avoid Capital One if you value your future financial security here are the reasons why:
1) Experience, they opened my account using the wrong social security number to someone who was deceased in 2003 the account was difficult to use from get go and by 2005 got reason why in black n white I was reported deceased. Attempted corrections but repeated constantly no they do not admit numerous phone calls to clarify the matter unless held under the gun by mistake if they send you documentation and proof of the incident like a letter.
2) The Wall Street Journal and Reuters have both reported in media the level of complaints that consumers send capital one about 20% of the industry but their market share is only 5%
3) I live just 5 miles or 12 minutes from their corporate headquarters in Richmond,Virginia the are the largest employer in the area so yes know people who work for them and yes have worked indirectly with them via third party sub-contractors. so seen the level of their operations honestly sketchy.
4)The have two legal settlements one for falsely selling consumer services as required and second ignoring federal mandate that active war time service members in the military can't be foreclosed upon and or accounts sent into collections nor seizure of property.
5) Know that a majority of their vital operations are done via freelancers, subcontractors and etc that is mostly patch jobs. or highly use third party vendors outside the U.S. as eliminating liability or reducing it. Proof Capital One Fraud division is in Salt Lake City, Utah why these states Nevada, Utah and California have corporate courts and legal corporate cloaking laws. At the headquarters employment they have so many divisions and executives the structure is for passing or scapegoating....turnover rates is high employees move from capital one and go to other institutions and return the rollover is extreme. Final note on this freelance operations for vital services includes IT - yes most done telecommuting via laptops and are utilized access internet seen first hand cafe's, hotels, homes and apartments that provide free internet - so imagine the issue of securing internet browsing and your data.. or laptop data stolen plus the level of employee turn around.
6) Illegal practices. I was one years ago a telemarketer sales, collections, customer service, billing and verification. I know what a analog and digital nullifer this device is used to prevent the recording of calls and yes despite all instances they say if you get a foreign CSR(customer service agent) they may be calling outside U.S. jurisdiction and can't be prosecuted via third party limited liability laws. So, yes the Nullifier is against FCC regulations (Federal Communications Commissions). they had no intention assisting or clearing the error when they transfer you to some numbers plus some numbers are invalid yes had to go to the FICO back door numbers on many occasions.. even the phone numbers on credit card or some statements may not operate or function some are in automated gridlock you can't get service to disputes.
7)These issues have incur for seven years what is their answer third party - error ...pass off. They have stated indirectly to me yes we will not be held accountable of 7yrs of service interruptions, nor false reports of demise that lead to bank closures or failed background checks for employment and the damages it incurs for incidents such as increasing higher rate costs on insurance premiums and/or some utility services you may need. To date to open a bank account I will need to carry all what limited information that well fortunate to get in black n white about their gross mishandling -no attorney in the region desires to touch them as everyone knows someone who works for them. Personally to my detriment I also don't believe they will be in operations as they are the largest employer in my community!
The Department of Justice filed suit for the veterans of Iraqi and Afghan war and the Financial Consumer Protection agency against them for false sales practices. I've complained to both BBB and Consumer Protection agency. the level of investigation was limited only to the cases but if any seek further beyond these case they would have my issue and others probably far worse that in my opinion valid enough to shut down operations. In best advice if you value your financial security and it's future do not deal with this institution as I have no confidence, trust or feel they are a valid financial institution.
The most recent occur in 2012 was in January - February I called they reported me as alive but again they declared me dead before could turnover arrangements to open a bank account - the speed increased from once a year to twice a year to every quarter then monthly the final within a matter of two weeks.