Complaint Review: capital one

The rep on 01/16/14 told me they sent my card out 01/14/16 and they never sent the card out untill 01/21/14 according to the next rep and email. i have yet to get a card. I do not think they ever sent my card out period. They lie all the time and can not keep the story correct. Every new rep brings a new lie. I am approved with a card and was told nothing about a yearly fee. Now i am being told there is a yearly fee. When i applyed there was nothing said about this fee. This company is using slick ways to lie cheat and steal your money. when you file a complaint with the bbb.org they refuse to wave the fee or take any action to make this right. There response was ( do you want me to close the account?)   like they do not care i never got the card. This company is a liar cheater and theaf. They lie cheat and steal. Do business with them at your own risk! You get apprroved for a loan and never get the loan. Who knows where they sent my card it is not in my mail box. I do not think they ever mailed one out. Next thing you know they will just bill me a $39 fee when i never got the card. I do not know what kind of crooked bank this is. I have never in my life seen a bank like this. I do not do business with liars.