Capital One P.O. Box 30281Salt Lake City, UT 84130-0281 Unauthorized e-Bill Sign-up Leads to Derogatory Mark on Credit Salt Lake City Nationwide
CapitalOne voluntarily enrolled me e-bill and stopped sending paper statements. They did this without my permission and I didn’t receive the bill that I am use to getting. In addition, they never sent a letter confirming a change. Nor did they call to let me know I was late, which turned into a 30 day derogatory mark on my credit. My history shows that for every paper statement mailed, my bill was paid. I pay my bills on time and CapitalOne is ruining my credit.
This is a pattern and has happened twice in 2012 and 2014. When I called to complain CapitalOne issued an investigation and blamed it one me. And as a results my credit has been negatively affected.
They can't just do whatever they want to do. I can't be the only one this has happen to.
Sincerely,
RoxannaStroska@gmail.com