Complaint Review: CAPITAL ONE

Capital One offers air fares with mile accumulated via purchases. The multiplier is 100. That is, $100 x 100 uses 10000 points (earlier yesterday I erroneoursly wrote multiplier of .9). Yet clearly on their web site is the offer of $100 for 9000 points, a multiplier of 90 (that is, $100 x 90 demands 9000 points, not 10,000). Yet Capital One refuses to honor this promise and erects a stone wall when one tries to find why. SHAME!

Bern
Pinnacle, North Carolina
U.S.A.