Complaint Review: Capital Resorts Pigeon Forge

The 2 bedroom condo was very nicely finished, the copper tub was beautiful and all the furniture was nice, as were the vaulted ceilings. The appliances were new and the copper farm sink was also awesome! BThe major negative for the room was the floors were sticky and the carpets were filthy. Our youngest crawled around on the floor for 15 minutes and his knees, hands, and feet had black stuff all over them. It’s as if no one every vacuums the floors or cleans the hardwoods. The water pressure in the shower wasn’t very good, either. The worst experience came when a lady called me about viewing their timeshare presentation and promised us $150 in cash to do so. She told me it would take about 90 mins and could go on about our day if we weren’t interested. The initial salesman was bad. He insinuated that most people couldn’t actually afford the trips they do take. He kept saying you would only get a great deal if you purchased today...really trying to lay it on thick. He also used his "Christianity” but didn’t recommend going home to pray about it. He said they had a "prayer deck” on the side of the building.

This guy is fake and not a good person. Then we were sent to our personal sales assistant. I was very skeptical of all the claims. Apparently skepticism isn’t allowed. He told me he sensed some skepticism from me and i said I’ve actually got a lot of it. He asked me to elaborate. I asked him if they were a member of the BBB, to which he said yes. I had already looked it up and saw that they weren’t. They had 320 complaints over a 3 year period. Then he asked me what kind of car do i drive to which i replied a Chevy. He responded by saying well Chevy gets complaints. Apples to Oranges...customer service to something that is mechanical. After 2 hours into the scam, i told them we weren’t interested. He kept pushing and i told him we were told it was a 90 min presentation and then we would receive our gift. He proceeded to tell me that it was a MINIMUM of 90 minutes and asked if i knew what minimum means...

At that point i was done with the insults. It wasn’t the first attempt he had made since i made my skepticism evident. I got up and told him he should keep his insults to himself and that’s when some guy came over and said "that’s it! No gift! Get him out of here!” I then spoke to a "boss” who told me the same thing and told me he’d keep me there 4-5 hours if he chooses too...but it was a MINIMUM of 90 minutes for the presentation. They even threatened to call the police because i questioned their ethics in the way their presentation was handled. They had 3 guys standing around me, trying to intimidate me, which actually made me laugh. I asked them if they would like me to call the police for them since i clearly wasn’t doing anything wrong. This is clearly a tactic they use to keep from giving gifts to people that don’t choose to buy their scam. I would never, ever purchase anything from this pathetic excuse for a company. Overall a complete disaster of an experience. The funny thing is that i was doing research during the entire presentation and I kept coming across horror story after horror story. This is a poor company that isn’t endorsed by the BBB. I would skip any invitations to see their presentation in exchange for a "free gift”.