Capitol One ripoff Mclean Virginia
I just found this website as i was about to pull my hair out because of charges that were allowed on a closed account
I do believe in going right to the top. Someone in a thread about Capitol One was able to find a phone # for the CEO, Richard Fairbank. Please help me! I don't care if it's a home or business #... how can I find it... the #"s I got for corperate were false... If you don't want to post it here, e-mail me privately or at least let me know of a way to find a real home or office number.
Please help! I promise I'll post a full report once i get this taken care of
Thanks
jp in chicago
Jonathan
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Jonathan
Chicago,Illinois,
U.S.A.
OK....Here's the Story
#2Author of original report
Wed, October 19, 2005
I paid off my account and requested it be closed. When doing so, I asked for the "payoff amount". They gave me this - it was more than the monthly balance. I paid the payoff amount. Next month I get a statement that says I owe $70........an automatic charge that I had set up 3 years ago went through for $39. A late fee was added to come up with the $70 due.
It seems to me that when I paid the payoff amount and requested the account be closed, the account would be closed (or at least frozen). Well the $39 charge went through as sell as some acct protection charge.
I made my case to the representative on the phone and her supervisor....they could have cared less.....I offered to pay the $39 if they waived the late fee - they refused. Furthermore, they informed me of a policy that the account has to cary a 30 day $0 balance before it will be closed...NO ONE TOLD ME THIS. What a scam! Please help with a way to get a real phone number of Cap One corperate.. Anyone that has a similar situation can send me mail