CAPS TRANSMISSION SLOPPY WORKER CAUSED THE PROBLEM BATON ROUGE Louisiana
The service engine soon light came on in my 1997 GMC Jimmy. I had it taken into Caps Transmission hoping that if the transmission fluid was changed that would fix the problem. The transmission fluid was changed, it did not fix the original problem that caused the service engine light to come on. Talking to the owner Naresh Sharma he said that test had to be run.
The test was run and the diagnosis was to change 2 gear swithches. That was done and the problem still existed. Then the owner suggested a number of different trail and error test that would all have individual cost. I opted to take my vehicle to my regular mechanic.
I take my vehicle home and realize that the transmission fluid is leaking. THERE WAS NO LEAK BEFORE THE FLUID WAS CHANGED. Two days later I take it back to Caps, it is on a rainy day and the owner makes a comment that not too much can be done because of the rain. ( I ask myself what does the rain have to do with it?) The owner tells me that it is the filler tube that is leaking. They change the filler tube, I go home and the vehicle continues to leak transmission fluid.
I take it back to Caps, this time the owner tells me that the bolts on the pan are too tight. I ask if this will fix the problem he assures me yes it will. I take the vehicle home and it continues to leak. For a third time I take my vehicle back and the owner tells me that the bolts on the pan need oil. This did not make sense to me and having taken it back 3 times for them to correct the problem they caused I took it to my mechanic Michael at Carroll's Electric for the original problem I ask Michael to see if he can find where the leak is coming from while he has my vehicle up on the rack.
Michael informed me when the technician changed the transmission fluid he put TOO MUCH FLUID IN THE TRANSMISSION which caused the front seal to be forced out when the pressure would build up from the engine when the vehicle was running causing the leak. Michael also said that the technician knew exactly where the leak was coming from and was probably hoping that I would get tried of bring the vehicle back.
Because to repair this leak required the transmission to be removed from the vehicle which is time consuming and costly. At this point tI had had just about enough of CAPs TRANSMISSION. The workers did shoddy work and the owner tried to run up and expensive repair bill, and to add insult to injury caused a much bigger problem.
Gwendolyn
Baton Rouge, Louisiana
1 Updates & Rebuttals
John
BATON ROUGE,Louisiana,
From the new owner.
#2REBUTTAL Owner of company
Tue, December 10, 2013
I purchased CAPS Transmission in November of 2003. The review I am commenting on was written in 2001. I was not here at the time, but I would like to comment.
The man I purchased CAPS Transmission from was, and still is, a man of high character and integrity. He started and operated CAPS Transmission for over 20 years. His reputation in the area was always that of a solid, fair individual.
I know no details about this review. It was written about 11 years ago as I write this. I will simply offer some possible scenarios.
-Leaks can be very difficult to diagnose. One leak can look like four, and four can look like one. The oil spreads out with wind, heat, and vibrations. The best, though not perfect, way is to clean everthing that is oil contaminated. This would involve degreasers and brake cleaners. To be fair to a shop, a good cleaning is worth about $75.00. Does the customer want to pay this charge?
-Normally when a customer has this problem, we can determine where the leak is with a quick inspection. There is no cleaning fee. We don't feel the cleaning is necessary. And, the customer doesn't pay for a cleanig. There is no diagnostic fee. We correct the one, most obvious problem we identify and hopefully that's it.
-Next, the customer returns in a week and still has a transmission leak. We look at it again and what we corrected the week before is still leaking. That is on us. We take care of the problem and again, hopefully that's it. And of course, there is no charge.
-Or, next, the customer returns in a week and the transmission is leaking in a different place. Did we misdiagnose the problem in the first place? Probably not. There was more than one leak! Leaks can be difficult. We took care of the most obvious leak first. Does the customer want to pay the cleaning fee?
-My policy in this situation is, if we can correct the problem easily, without very much expense, we do so. If the solution is complicated, requiring much time and parts or materials, the customer will be charged an appropriate amount.
-Finally, what if something starts leaking after the initial repair. It wasn't there before. How could we have repaired it? But, this does happen. The older a vehicle gets, the more likely multiple leaks will occur. Sometimes simply moving a cooling line slightly may cause a leak. Is it the shop's responsibility to repair something which breaks just because we move it in the course of some other repair.