Captures.com, Webmarketsource.com Won't call back, has done very little work to site, won't respond to e-mails, wants to charge monthly fees Kirland Washington
Captures and Webmarketing source, plain and simple made huge promises, talked my client into a product that was not needed. The main tech manager even stated that a custom product would work best for my clients site. After rating the site on their on-line calculator it came up as almost perfect. My client has written several e-mails, and even placed more phone calls with no response. There are several business in the area and abroad that have reported here and other sites, about similar poor customer service. It has been found that a class action law suit is in the works. My client is undecided in joining this future suit. The site has not seen any increase in sales and no real change in traffic, a year is long enough to see results. After contacting the host company it has also been found that the back end of the site has not been logged into by a third party for over 4 months and after more research is done it maybe longer. Some minor changes were made to the site but not to equal the amount spent for services. After researching similar site enhancement companies it was found the amount of work done to my clients site, would average about 150-300 dollars worth of actual work. Most changes that were made with the site were free sign-ups on google that anyone could perform by one self.
Law
Bellevue, Washington
U.S.A.
1 Updates & Rebuttals
Matt
Redmond,Washington,
U.S.A.
Contact Us or Give Us a Way to Contact You, We Would Be Happy to Look Into Your Claims
#2UPDATE Employee
Wed, October 10, 2007
Law,
Have your client, or yourself, make contact with our offices. The numbers and address can be found on our contact pages. We will research the account and look into your claims, however we would need to know the name of the site or the clients name.
All the research you did was good, however prices in this industry range from $100.00 - $100,000.00 for the same type of work, depending on what services are performed and how long the contract is for. It doesn't make sense to me to compare it with other companies who may charge far less just to get their foot in the door, freelancers who may charge less or outsource companies, all of which may charge less, but most likely offer a service that is not even comparable. Service companies are different, sites they work on are different. It's like comparing individual people, they may have similarities, but they are all unique. For the services we provide, it is my opinion that we are EXTREMELY fair priced and competitive within our area and the industry as a whole.
Have your client request to cancel and we will research their account, or you can contact us with your WSBA Bar Number and we will be in touch through you. I don't know too many attorneys who post on ROR, and very few do it anonymously.