Car Computer Exchange They Lie, they cheat, they steal! Cary NC
I purchased a PCM - hasn't worked with 2 they have sent out. I have returned both, cannot get refund and no return calls or emails in months. I purchased PCM (computer) for my 2006 Jeep Commander on 12/5/18, order #78700, for $308.95, shipped on 12/14/18. It did not work, and after repeated calls and emails to ask how to handle it, they advised me to return it, which I did in Feb. 2019.
They sent a new one out in May 2019, which did not work out either. I repeatedly contact them by phone and email about how to handle problem. I have paid for a PCM, returned both of the non working PCM's to them, and cannot get a refund of my money or a replacement. Since this has drug on so long, I had to buy another PCM to get my car back on the road. Basically this has been going on for almost 2 years and they refuse to call me or reply to emails, which I have sent many.
In October 2019 they stated they were still waiting for a replacement part to come in for me. This is months since I have returned the second one, and then the last time they have returned a message to me was in December 2019 asking me to call them, which I did. Everytime I speak with them, it's always more and more excuses as to why I don't have it. How long do they think you can go without having a part you need to be able to start and drive your car? The new PCM that I purchased cost me $412.49 from Flagship One, because I could no longer wait to get my car back on the road. Now, I just need a refund for $308.95.
What a HUGE mistake it was buying anything from them! I wish I had seen these reviews sooner!!!