Car Hop attempted ripoff and retaliation by dishonest girfters Richfield Minnesota
In early April 2006, ester weekend,I bought a 94 Buick from Car Hop. They were sure to tell me over and over again of the 48 hour 150 mile return no questions asked policy they had. ONE HOUR after I drove away from their lot, the car ceased to run. It sounded like the battery so I got a jump from my auto insurance guy. I and a friend drove about 3/4 of a mile after the jump before the car stopped again. I had to call my mother to come and give me a jump, and when she got there it became obvious that it wasnt the battery, it was the alternator.
Car Hop tells you over and over again how all the cars are checked by a mechanic. WRONG!! The alternator was blown and no good. I had to sit in traffic for 4 hours waiting for a tow truck to come. I made sure to hightail it up there on Saturday- because the following Sunday was Easter. When I got there the guys all tried to tell me that they had no idea the alternator was no good, and most of all, they had the nerve to be showing the car to a young couple when I got there.
They told the young couple that the window ( which had stopped working before the alternator went) was down to show off the ALL-LEATHER interior and mentioned nothing about the car not being able to even start. I informed them I biought the car last nite and told them what happened to me and how I was being treated - Car hop refused to refund my money telling me I had to wait 7-14 days- something ELSE they don't tell you when you buy, and they took off. I had to argue with the dishonest sales rep and the manager before my money was refunded. Then to top it all off, the company that they finance through starts to enter stuff on my credit report. I was told this was common practice from them. I went to a reputable dealer and got my car that next monday and have had no problems.
Watch out- Car Hop preys on people who work but don't have good credit. It seems like every car they sell stops within a week and definitely within the first month. A dealer my grandfather knows told me that that is their practice. He said they sell bad cars knowing they will stop becuase all they want is to get a negative mark on your credit bureau that you will have to pay before you can go elsewhere. To top it all off, the salesman tried to tell me that there is no way to tell with diagnostics that the alternator is bad-- YEAH RIGHT!! Don't believe the disclaimer they love to add once they see you have told on them-- I DID buy a car from them the Friday before easter, and it WAS NO GOOD!!!!!
Sharrell
Richfield, Minnesota
U.S.A.
9 Updates & Rebuttals
Lashanda
Owatonna,Minnesota,
U.S.A.
Justice
#10Consumer Comment
Mon, April 21, 2008
I too am a victim of carhop and UAC.. i have a report filed on here as well. i need more information as to going about trying to get justice out of these people! please contact me at (((ROR REDACTED))) with more details.. i figure the more that we can get to complain the better our chances!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Darin
Minneapolis,Minnesota,
U.S.A.
CarHop and Universal acceptance corporation are both Cons
#10Consumer Comment
Thu, April 12, 2007
I too purchased a vehicle from car hop. They have less than legal tactics throught their whole sales pitch, unbeknownst to the prospective customer. Once everything gets close to being finalized they ask you to fill out a survey which consists of family and friends contact information (illegal under the fair debt collection practices act) If you miss one payment according to their records they call everyone you listed in that "survey" and harass them until you call them back, Thats IF you get the messages. Now this particular vehicle i purchased was in an accident confirmed by my mechanic and another mechanic(i asked for a vehicle history report) they never gave me that report they just sent me a letter stating that this particular website they use (carfax competitor) states no derogatory reports.
I did ask for a carfax history report b/c according to carfax there are 19 reports on file. This particular website carhop/UAC uses only had 10 reports filed on that vehicle. NONE of the vehicles are ever inspected however don't let carhop/UAC lie to you they know more about that vehicle than they are letting on. Drive past any carhop dealership look for tauruses and other similar vehicles, ones that clearly have been in an accident then come back a week or 2 later and see if it is in that same spot. I know for a fact it will not be they will fix the vehicle and represent it as a good used car. I had seen them to it at the Blaine location. Now back to my car... It has all the amenities leather interior power locks, windows seats, the works. I had found out that the vehicle had been in accident 3 months after i got it. Thats when there was a good rain storm. The windshield leaks like a sieve. Upon closer inspection the front clip is slightly a different color that the rest of the vehicle. The manager stated to me that if i can prove the vehicle had been in an accident that they will cut the price dramatically... well had the proof I showed them the proof and still they didn't make good on their deal. So now I am considering taking legal action against carhop and UAC.
One more thing before I send this off. On carhops website it says they do not advertise nor can they say they will help improve your credit. Yet the sales people at the dealerships say differently (i had been to 2 different lots and heard the same thing)When you ask about a certain vehicle and the price they say they don't sell the car they sell "a package". the package is them reporting to the credit bureaus. Something that it automatically done. They also overprice their vehicles. My vehicle blue books for 7500 dollars they are financing it to me for over 11,000 dollars. Thats for the "package" not the vehicle.
I will be calling the gorvenor's office and the attorney general about this matter too. I would advise everyone else do the same thing. Don't forget to call fox 9 news too,they will get to the bottom of the dirty tactics of carhop and UAC.
Melissa
Ramsey,Minnesota,
U.S.A.
Then how come
#10Consumer Comment
Mon, July 17, 2006
How come you have not responded to any other Car Hop complaint on here?
Craig
Edina,Minnesota,
U.S.A.
We address concerns to clarify the situation!
#10UPDATE Employee
Fri, July 07, 2006
Melissa, I am sorry you feel that our responding to this situation was somehow a negative thing. We believe in responding to ANY situation positive or negative and appreciate this avenue to help people understand our position.
Not one time did we call Sharrell a liar. We have the right to respond with our side of the story, which is what we did here.
Melissa
Ramsey,Minnesota,
U.S.A.
Car hop guy
#10Consumer Comment
Mon, July 03, 2006
Excuse me but WTF. Get real. The fact that you have to come on here and basicly say that this guy is lying just shows how bad your customer service is right there!
Craig
Edina,Minnesota,
U.S.A.
CarHop Went Above and Beyond in this Case
#10UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket!
Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations.
Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town.
We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped.
If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.
Craig
Edina,Minnesota,
U.S.A.
CarHop Went Above and Beyond in this Case
#10UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket!
Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations.
Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town.
We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped.
If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.
Craig
Edina,Minnesota,
U.S.A.
CarHop Went Above and Beyond in this Case
#10UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket!
Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations.
Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town.
We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped.
If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.
Craig
Edina,Minnesota,
U.S.A.
CarHop Went Above and Beyond in this Case
#10UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket!
Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations.
Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town.
We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped.
If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.