Complaint Review: car id

i ordered rear brake pads and rotors for my 2011 bmw 535i xdrive

the parts arrived , i removed old brakes and installed new rotors. tried to install new pads

and discovered that they were the wrong ones. hsving the car already torn apart and the new rotors

on, i went to a local parts store and puchased the correct pads.

this was on saturday, so i called car id monday morning, after waiting on hold for 15 mins

danielle finally answers. i tell her what happened and i was told that since i had installed the rotors

that i could not return them, and that the pads were part of the kit so i could not return just the pads.

she then hung up on me. i tried calling back but got frustrated after waiting on hold for 15 more minutes.

i'll take the loss , but i will never buy from them again and wouldn't refer them to anyone.