Car shield American car shields and their affilicates americanautoshield.com/contact-us While CarShield is based in Missouri, its claim administrator, American Auto Shield (AAS), is based in Lakewood. 1597 Cole Blvd, Suite 200 Lakewood, CO 80401-3418 Did not replace my engine that is under the contact St. Peters, MO
charged me for warranty monthly fee and reduced it to 69.00 for the silver package when I said I was going to cancel, They have not fixed anything on my car each time it went in the shop, This time it stopped on my and they towed it to my home, (i thought it was a starter ) find out from two tows and two shops the engine locked up. I have all the maintenance records. and I had the timing chain replaced, alternator so my car stayed ready until this day. I called car shield was contacted by the mechanics to say the engine locked up.
they sent an adjuster and denied the claim due to car front-end damage which I had no damage I was replacing parts because my bumper was snatched off from left to right. (trailer caught it) the fenders I been riding around for two years with them bent in. no engine damage. the adjustor tells the mechanic they are denying it because of the damage to the car. the mechanic said that has nothing to do with the engine. the car did not run hot, nothing with water pump. oil in the car.
My car has been sitting there for two months. I am now going to have it towed to my house tired of fighting them. you can't talk to a supervisor (heck I don't think they have any) you can't talk to the claims adjuster.. the phone people are just workers pushing the transfers and taking your money and s****.>
per silver policy. I told them they can call the mechanic to get that done but they have to pay for it. since they need it. They refused to request and RDI to determine and verified the course of internal engine failure. a total rip-off. then I told them I wish to cancel for the 2nd time. funds drafted with out my authorization. called in for refund refused.