Complaint Review: Car Stereo City

I recently purchased some stereo equipment, alarm and back up camera for my truck. I purchased a Hornet 564T alarm the installer installed an alarm that has less features and is less than what I paid for the 564T.

When I brought the truck in to the shop to have them program the alarm for me they told me that I don't have a 564T and they gave me the wrong box for the alarm I bought. After I showed them the receipt stating I purchased the 564T they offered to put the correct alarm in my truck for a fee of $100.

I also purchased a brand new Pioneer Z1 head unit and a back up camera to replace my old camera that somebody cut the wiring on. Instead of replacing the old camera with the new one I purchased, they rewired my old one which fried my head unit. They did replace the head unit for free BUT still installed the old camera instead of the one I bought.

I have had my truck in the shop 3 times with the promise that they will have my equipment installed the way I requested and it's still not done right. My stereo has Voice Command and they did not hook up the microphone. I have yet to walk out of this shop with everything I requested done. Even worse than that everytime I leave the shop SOMETHING else is wrong.

I have attempted to resolve this directly with Matt, the Regional Manager at Car Stereo City and each time he tells me I need to pay for his guys to fix their mistakes. I will be filing a complaint with the Attorney General at Consumer Affairs and I am half tempted to stand outside their shop with a sign that tells everybody how they run their business.

Trillian
Beaverton, Oregon
U.S.A.