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  • Report:  #1482089

Complaint Review: Car Zone

Car Zone should be JUNK ZONE, Dover Delaware

  • Reported By:
    Susan — Dover Delaware United States
  • Submitted:
    Thu, July 18, 2019
  • Updated:
    Thu, July 18, 2019

I purchased a 2009 Chrysler 300. They gave me a CarFax report, it didn't show any major concerns except that an airbag needed to be replaced, under warranty from Chrysler. Told me it only had one owner.  I found out later that it actually had 3 previous owners, including use as a company car with several drivers. 

I decided to get a more detailed report from CarFax and found out that the car was also involved in an accident.  6 months after purchase the engine blew. I called the extended warranty company. They told my mechanic the engine needed to be broken down for inspection. An unnecessary $1800.00 job.  After that, the warranty company said not covered because the car had the wrong antifreeze in it. 

I had no way of proving that it was the same antifreeze that was in the car the day of purchase. Now, not only do I have to pay the $1800.00, it cost me another $5000.00 for a new engine.  9 months after purchase, the brakes went. $2300.00 for new master cylinder, brake lines, rotors and pads.  9 months after purchase, replaced.

I paid the car off after 20 months because they were charging me 23% interest, figuring I would save a little paying off 4 years early.  Didn't read the fine print that said no breaks for early payment.  They didn't take off a dime!  At 26 months I now have to replace the shocks, struts, upper and lower ball joints and the differential needs servicing.  So much for certified 150 point safety and mechanical check list.

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