Carchex I purchased an auto warranty June 21, 2022. I had to wait 30 days and put 500 miles on my vehicle before I can make a claim. I made a claim almost 2 months later and /American Auto shield denied my claim. I’ve called them well over 11 times Cockysville Maryland
On June 21, 2022 I purchased a auto warranty from Carchex. There was a 30 day and 500 mile wait before I claim could be filled. I found the clean that was denied due to a manufacturer service bulletin. The bulletin involves an evaporator core which can cause air conditioning to malfunction.
I contacted the manufacturer and based on my VIN, my vehicle wasn't affected by this service bulletin. I contacted Carchex/American Auto Shield with his information and they requested a years worth of maintenance. I probably provided that information and I called more than 10 times to get feedback.
No one is contacting me and as far as I know, my claim is still denied. I explain even the contract is worded upgraded parts, the manufacture is a subject matter expert and they say my car is not affected by the bulletin.
I sent an email to higher authority in Carchex about This matter and no return contact to date. Since making the claim, I've driven four weeks without AC in 100° heat. I've spoken with several people within that organization most were rude. This is my complaint and I am not done with Carchex/American Auto