Complaint Review: Card Cash

I mailed my $650. worth of gift cards to Card Cash on 12/22/14.  I am still waiting for my direct deposit.  I was assured that once my gift cards had been received, it would take 48 hours to get the deposit.  Well, it is 1/20/15.  I have contacted their "customer service" and sent numerous emails.  I have waited three hours on the phone to speak to Sandra, two hours only to be disconnected and now I am on 1.5 hours on wait time.  I have received on email telling me that my cards were in escalations, apparently a common issue with this disastrous group.  Now, the other cards have been canceled?  Funny, where are my cards?  I have asked/demanded and still receive no word.