Card Service International - First Data is dangerous to you financial health Internet
Below is a chronology of dealing with First Data/Cardservice International Service
1. 12/12/2007 Subscribed to First Data Services though Cardservice International affiliate named cardservicesales.com located somewhere in California. Most likely in Ontario area, judging by their IP number
2. 01/08/2008 very small CC Transaction intended as a trial transaction was successfully credited to my bank account
3. 01/09/2008 my bank account is debited a percentage of sales and NO CREDIT
4. 01/10/2008 my bank account is debited a percentage of sales and NO CREDIT
5. 01/11/2008 my bank account is debited a percentage of sales and NO CREDIT
6. 01/12/2008 my bank account is debited a percentage of sales and NO CREDIT
7. 01/13/2008 my bank account is debited a percentage of sales and NO CREDIT
8. 01/14/2008 my bank account is debited a percentage of sales and NO CREDIT
9. 01/15/2008 over $3,500.00 worth of CC transactions in limbo and my bank account is debited for over $200.00.
10. 01/15/2008 any attempt to reach anyone at First Data fails. I was directed to the non-existent voicemail boxes or voicemail boxes that will not accept any messages because they were full. After spending several hours on the phone it became obvious that the customer service exists only for collecting new subscribers. The customer service ceases to exist if there is an issue with an account. Anyone with a similar problem is welcome to contact me at 949.528.6403
Sofia
Sparta, New Jersey
U.S.A.
1 Updates & Rebuttals
Chorix
Plantation,Florida,
U.S.A.
Sugestion
#2Consumer Suggestion
Sun, January 20, 2008
Hi Sofia, i only have one sugestion for anyone signing up for merchant services:
Please remember that you are routing more than 50% of your sales (1oo%) if is an e-commerce theu the company you are choosing, so do wisely.
FD is ok, their cust service is not the best in the industry.
I'm an account executive for a large processor and i hear that kind of complaints every single day.
Pleople sometimes go for the cheapest option and they get burned.
If you need aditional info, post a reply and i will give you my contact info.
PS: based on what you said, most likely is that the risk department is "Holding" your deposits.
If they would have your banking account wrong, they wouldn't be able to take their money off your account.
Esteban