Complaint Review: CARDCASH.COM LLC

I don't know where to start as this whole purchase process is very disappointing , frustrating and cost me loss of money and time for the gift-cards purchased with them and which are still not delivered as of today.

I am an IT Consultant by Profession and though I shop online many times this is the worst ever experience so far and before making the purchase I called and enquired about shipping with a rep as I was purchasing cards to buy birthday gift in a store for kids and she confirmed that cards would be shipped within 24hrs. So I purchased sports authority gift-cards with 20% discounted price for $355.20 with a face-value of $426.24 on 03-26-14 and followed-up with them next day and was told that order was processed and will be shipped in 24hrs as advertised on their website.

But when I got a reply to my email in which one of their customer care rep mentioned even if they shipped that day I might not get by weekend, so I sensed something fishy and called them many times & left messages and finally got hold of one rep who confirmed the order was processed and there is no reason for any delay.

I called again on 03-28-14 and then they told me that the cards were not shipped because they were busy with moving and it would be definitely shipped that day. so I was hoping they would and when I called again on 03-31-14 and I got the same answer, by now I was stuck with them. Like mentioned the purchase I was about to make was an in-store item and a birthday gift so I had no option to buy the product in store without any discount (20% which i was supposed to have saved had they mailed the cards in time ) on my credit card.

I can show the proof of purchase/receipt of the product for around $450 which I made at sport authority.

As of today 04-03-14 I still haven't received my gift-cards and Instead of refund they are saying they would charge me 10% restocking fee if I return them & told me complain to whomsoever I want.

Today they gave me a tracking# which is of no use.

Because of this purchase I couldn't save 20% which I would have if the cards arrived in time or had they told me about delay or cancelled my order so that I could have bought cards somewhere else (but they didn't)

I think they were fully aware of delay &  intentionally made the sale happen so as not to loose customers/sale when they could have simply put up a note on there website about delays in shipping or could have mentioned delay in any other email.

I JUST WANT 20% REFUND AS THATS WHAT I WAS SUPPOSED TO SAVE.

I think BBB will find out themselves about their business practices if they approach them as a customers as they do not have any remorse about their behavior or they way they conduct business.

I have copy of every email & I can give you my PAYPAL account details where you can verify my credibility and purchases.

I would appreciate if SOMEONE could  resolve this & caution online customers and fix such business practices.