Cardiomedix Failed to Provide Refund for Heart Momitor Returned to Them Des Plaines Illinois
1. I rented a heart monitor at Good Sam Hospital, Downers Grove, IL during Sept., 2019. The supplier used by the hospital was Cardiomedix.
2. During the month I was notified that an apartment I wanted at a Senior Citizen Community in Iowa was available.
3. On Sept. 30, 2019 my wife and I moved to Iowa with the help of two of my sons and one grandson. During the move I took off the monitor. A few days later I realized it has disappeared.
4. I notified Cadiomedix of the lost item. The person I spoke was understanding. Their advice was "take your time", it will show up.
5. On Nov. 3, 2019 I decided the monitor had been accidentally disposed of. I mailed a check for $800 to the company.
6. On July 10. 2020 my wife found the monitor packed in the side pocket of a suitcase.
7. I notified Cardiomedix. They provided a envelope and box to return the item.
8. When a refund check did not arrive during August, I called the companyon Sept. 4, 2020. and was told by a woman named Susan she would send an email to the billing dept. to get action started.
9. When no check arrived, I called the billing dept. on Sept. 21, 2020 and spoke with Lisa. Lisa told me a series of lies between Sept. 21 and Oct. 12, 2020, saying a check would be mailed.
10. On Oct. 26, 2020 sent a letter to Zipora David, President of Cardiomedix. requesting a refund. When this letter was not answered I sent her another letter on Jan. 13, 2021.
11. On Feb. 5, 2021 I contacted the Iowa Attorney General., Their efforts resulted in a letter from Zippora David on Aug. 24, 2021 saying check would be mailed. No check was sent.
12. I then filed a complaint with the Illinois Attorney General. Their effrts also failed to have a refund issued to me.