Cardmember Service Chase-Slate They received my payment and credited me on the payment (I have proof) only to deny receiving it later Wilmington Post Office Box 15153
1. I mailed a payment of $500.00 on 12/4/20.
2. On 1/4/21 I purchased my breakfast at DunkinDonuts and was told that my debit of $3.27 was declined.
3. When I got to work I called Cardmember Services at 1-800-945-2000. I was told that my card had been declined because I had failed to pay them in December. I told them I had mailed my payment.
4. Also on January 4, 2021 I received the usual Chase Slate statement of account showing that my previous balance had been $504.04 and that my payment had been received. It also showed new charges of $422.92.
5. On 1/7/21 I received a card from Cardmember Service that said the following:
"We received your recent $500.00 payment that posted to your account on 12/12/20. Unfortunately, this
payment was later returned to us and we wewre unable to collect the funds" This is a lie. I checked with my bank (Citibank) on 1/4/21 (when they first denied on the phone to me that my payment had been received) and Citibank informed me that my ched had never been presented for payment.
6. I do not know what they did with my check but throughout this mess Chase has repeatedly lied to me.