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  • Report:  #1270143

Complaint Review: CARE.COM

CARE.COM Auto-renewal without my consent

  • Reported By:
    Mario Canazza — Brasilia Alabama Brazil
  • Submitted:
    Tue, November 24, 2015
  • Updated:
    Tue, November 24, 2015

I subscribed for a one-month plan to hire a babysitter on June 19, and the site upgraded my subscription without my consent. I've been charged for August, September, October and November and they say that they will not refund 42.46 dollars charged extra for each of these extra four months.

They seem to use a automatic-renewal policy, even without customer consent.

They will not refund me, even though they know I have not accessed the website since my one-month plan ended in July. This seems like a scam, they disregard the consumer's choice and just upgrade without notice.

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