Care.com Automatic Renewal without notification Waltham, Massachusetts
Although we greatly appreciated the service provided by Care.com, I had initially signed up for 3 months of access. What I was unaware of due to the lack of notification is that my access would be automatically renewed every 3 months. Furthermore, they allow for no recourse once the credit card has been charged. This is highly unethical, in my opinion. Buyer Beware!!!
Frustrated consumer
Austin, Texas
U.S.A.
1 Updates & Rebuttals
SSCleve
Wenham,Massachusetts,
United States of America
Auto Renew Care.com
#2UPDATE Employee
Thu, February 04, 2010
I wanted you to know that I saw your blog post and I'd love to see if I can help resolve the situation. We do have an auto-renew policy for the convenience of our members. But if you've already finished using Care.com to find a care provider, I am happy to help you resolve the situation. Please contact me at tchang@care.com and we'll do our best to fix this quickly. Thanks for bringing this is to our attention. And thank you, too, for using Care.com.