Complaint Review: Care Credit/Geonlineservices

A little over two years ago I had shoulder surgery, I worked in the operating room and knew the physican. A few weeks after my surgery I was in the office for a follow up when they called me into the business office. I had insurance and it had paid a large sum of my surgeons bill but I still had a $1500.00 balance. They told me about a new payment program they were doing and asked me if I would be interested. I was told how good it was and that it would be the best thing for me to do to pay my bill so I agreed.

I was approved for $1000.00 and have been making payments for all this time of $42.00 per month. I still owe $600.00. I could have had this paid off by now if they would have set me up on a payment plan in the office but I feel it will never be paid off. I am planning on refinancing my home and getting cash to pay this. I tried to talk to the surgeons office manager but she stood by their decision to use the company, but why not they got their money up front. I wrote a letter to him asking to please have my bill returned to the office but I got no response. Needless to say I am no longer a patient at that office.

Josie
roebuck, South Carolina
U.S.A.