CarHop UAC Fraudulent Used Car Contracts Hawyard California
I bought a car from them about a year ago. The car was listed in Excellent condition and that was the basis for the price. You have to use their own financing, but this includes a Warranty for the length of the loan.
The car immediately started having problems. I found out that the brakes were worn compleyely, the struts were worn out completely which made the car uncontrolable, among other things that has to do with keeping the car under control on the road wheel bearings, and the automatic tranmission was leaking and slipping. The car was unsafe to drive and almost put me into a horrible accident because they refused to do anything to fix this car that was supposed to be in "Excellent" condition. I spent over $2,400 on repairs to make the car safe for the road and over $1,700 on rental cars when the car was being fixed or not running properly. At the same time I made sure that the car note was always paid on time.
Their Warranty is also a joke. They either tell you that your problem is not covered or play games with you on the phone by transfering you to another person, placing you or indifinate hold, or just hanging up. After constantly badgering them for a whole year they finally agreed to have the transmission looked at. You have to use repair shops under contract with them. The first one said there was nothing wrong with the transmission. The second said the transmission had to be replaced with a used one and kept the car for a week. They claimed they installed a used transmission, but it it was worse than ever and the leak that was just dripping before it was taken to their shop is now pouring out all over my garage and the transmission is now slipping way worse that when it was taken to them.
Only after bombarding them constantly with phone calls and e-mails sent to the corporate executives I finally was able to speak to someone about this car. They finally agreed to pay for the repairs and car rentals, but it was barely $2,000. Instead of sending me a check for the money I spent up front, which I really needed to pay my bills, they are applying this to the car note. This means it really costs them nothing. While I had to pay over $4,000 to fix their junky car they have "paid" less than half by reducing the purchase price of the car.
I've read over 100 reviews of all the ways this company has ripped people off. Only by getting everyone to come forward with their experiences can we put an end to this scam. This company is a 100% fraud.
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
Your entire premise is wrong
#2Consumer Comment
Wed, October 15, 2014
You state: " The car was listed in Excellent condition and that was the basis for the price. You have to use their own financing, but this includes a Warranty for the length of the loan."
The condition of the car has nothing to do with the price. The price is based on the high risk consumer base that this particular auto dealer targets. The price is high because the dealership targets people that either don't have access to other lenders or don't realize they can go to another lender and the default rate is huge. Who told you that the price was based on condition, the sales rep?
It has absolutely nothing to do with the condition of the vehicle.
You have to use their own financing because that is their business model. These are subprime loans to high risk borrowers.
If that isn't you, then you made an error purchasing from this type of dealer.
As to maintaining the vehicle while you own it at your expense, it is your responsibility to do that. You were lucky you got anything back from the dealer. A $2k credit is still a substantial credit. The fact that you wanted your credit in the form of cash is unrealistic when they are holding the note. They are trying to mitigate their potential loss on this vehicle if you default on the terms you agreed to in the contract.
Anyone that has good credit or even half way decent credit and income can get a loan from a regular lender. Once you read that contract and its terms, that should have been your cue to walk out without purchasing. Now that you are in the deal, you have to either finish paying off the loan or sell the vehicle (at a loss) and bring money to transfer the title. It is a good lesson though about subprime borrowing. You can't blame them for presenting a one-sided contract to you. You can only blame yourself for signing it. It's a hard way to learn this lesson.
No, I don't work for them. But I read any contract presented before signing it. And if I don't like the terms and conditions, I don't sign the deal. As consumers it is all of our duties to read first, then only if it is right, sign it.