Complaint Review: Carid

 I am very disappointed with caller ID and the representation that they have. they tell you one thing then do something totally different. as I was ordering the hood scoop on my phone online opposed to do something else I received a call from a representative who ensured me that this was the best way and going as I said on the phone with the young man and ordered the hood scoop and hood scoop pins. I asked him a question inside of ordering if the hood scoop and or hood scoop pins does not work or fit my car will I be able to ship it back free of shipping is what he offered. as the days went on I got back in contact with the guys because the package never showed up on the scheduled delivery date. I got back in contact once more when the package got there because I expected to have a hood not just a Hook school which was okay I could have worked around that so I took the hood scoop to the body shop. The Body Shop told me that the hood scoop was too small and it would not bind to the car did no work on it didn't do any cutting or gluing of the hood scoop item. I got back in contact with caller ID letting them know this. all I got was the runaround and was told that I had to eat the cost for shipping back the hood scoop. I pay more to ship the hood scoop to me originally that I actually paid for the item. now I have to turn around and eat the cost on having it shipped back and item that I do not have no need for and they're still wanted me to pay for it. when after talking to two other supervisors that okayed my return and that they will take care of the cost of the return I get an email with only one shipping label so I called them back and I have the same response from the first two attempts