Complaint Review: CARID

The auxiliary battery on my car was throiwing malfunction warnings. CARiD came up on search engine. Went to their site and searched for an Auxiliary batter, a couple batteries shows up as "perfect fit" for my car. So I ordered one of them.

They promply shipped me a primary battery, not an auxiliary battery. Wanted to return. Thewy wanted retun shipping and a restocking fee. I balked, I had asked for an auxiliary battery and they shipped a primary battery. They told me because it is listed as a "starting" battery, it was my fault. I expl,ained that on a merxedes, the auxiliary batytery is also called a starting battery. It is used to START the car when stopped in eco mode. Too bad for me not their fault, pay us or get lost (in effect).

I also mentioned that it was very poorly packed. They shipped me a full sized car battery with a single wrap of bubble wrap in way too large of a box. Box loooked almost round. Now they want to send me to the shipper for damage. Damage is superficial and not worth the hassle. I am eating the $157.00 but will not ever go back to carid.com

Oh, one more thing. I called and told them I had received nothing about my order, they verified my email address and scratched their heads about it. Found the emails in my junk, which means they are probably spammers too.

Do yourself a favor, stay aware for these guys./