Complaint Review: CARiD

I purchased WeatherTech mats from CARiD which did not hold up. I contacted WeatherTech and they sent me replacements which I didn't need anymore because I had purchased another brand. I informed CARiD about this and asked for a return label & refund and this was their response. 

Thank you for choosing CARiD.com.

On behalf of our store, I would like to apologize for the inconvenience with the order.

We have received a message from the manufacturer and they denied your return request. They say that if you were to send them the part back it would have to be within 30-days of the original purchase and be in a new/unused condition. The manufacturer would require both the replacement and the original part back for a refund. They do not think the original part is a new/unused/resellable condition so they would have to say they would not refund you for that return.

If you have any additional questions, please feel free to contact us at CARiD.com.

Thank you and have a good day!

  Sincerely,

    Meryl Bates
Customer Service
Customer Experience Center  

WeatherTech guarantees their mats for life so this is a complete lie.