carinfo1 carinfo2 Bait and switch by saying service would cost $1, Internet
Company advertised a service offering a VIN search for a fee of $1. I requested information for one VIN. Since that date the company has debited my account in the amount of $19.95 per month for five months. During my first contact I was given a $19.95 credit. I explained that I wanted the remaining $79.80 and was told to contact the manager Josh. I emailed Josh and after a couple of weeks and a follow up email he advised me to contact a toll free number however, when I contact the toll free number I am told that I must contact Josh.
2 Updates & Rebuttals
JoshCustomerService
Denver,Colorado,
USA
carinfo1.com service or refund contact.
#3REBUTTAL Owner of company
Thu, February 14, 2013
Dear dw,
We deeply apologize for your lack of satisfaction with our service department for of www.carinfo1. Please email at manager@carinfo1.com to get the further assistance regarding the service or refund.
We will be get back to you as soon as possible in order to make things right.
Thank you,
Customer Support
JoshCustomerService
Denver,Colorado,
USA
carinfo1
#3REBUTTAL Owner of company
Thu, February 14, 2013
Hello Customer,
Please accept our apologies for all the inconvenience caused. I can understand how this would be confusing. Kindly email us at manager@carinfo1.com to receive refund for the remaining/additional charges.
Thank you for your patience.
Customer Support