CarMax CarMax & MaxCare are the WORST Nationwide
Buy a car from CarMax at your own Peril. Their 108 point inspection? Questionable. Their auto mechanic shop? Not theirs…3rd party. Worst of all; their supplemental insurance, MAXCARE....made to sound like CarMax and like a good investment…try collecting from this company. Agents from Mexico thru the US give you totally different answers on your contract coverage …1 saying part is covered and another saying it is not. Our local repair company made multiple calls to Maxcare insurance to confirm that this part was not excluded and asked for the coverage. Refused. No coverage. Our repair cost for a car we have had for 15 months, $2100.00. Insurance worthless as many claims on the thread say. CarMax totally refused our appeal for help with the Insurance company even though they sold us the policy and likely getting a portion of the monthly insurance payment. No notice whatsoever to us during their sales pitch that Carmax has nothing to do with this insurance company except selling their product. Don’t buy from CarMax!