CarMax CarMax Sells Lemons and Don't honor the phrase" we inspect our cars before sales" marietta, Georgia
I wanted to purchase a Mercedes used and saw one on line. in May I went to CarMax before and had some negative experiences, however I really wanted this car. I had it shipped for Florida to Georgia for purchase. My financed advised me not to as he is a car broker and stated that CarMax had a reputation of not accepting responsibility for car repairs or warranties. I went ahead anyway as I really wanted this care and thought it was a deal.........BAD MISTAKE!!! Within a week, the car would "shut off" while driving, shift gears while driving, or "rev up" while driving as well as multiple "malfunction lights" on the fifth day of owning the car. My fiance stated it was a possible transmission. We took the car back and CarMax sent it out for "sensor" repairs.
We got the car and it happended again in week two of the car. We took it back again and by this time, the 3 day window had expired. We were told again that they would "send it out to Mercedes" as it appears to need more sensor work. Still my fianced stated he thinks its the transmission as when we brought the car it only had 64k miles for a 2002 C240. Car Max repaired the car and we asked, is it ok to travel with and was assure that the car was find.
I was driving home from church in the cold two weeks ago with my kids and the car did it AGAIN! I was on the interstate and had to have exit to have it towed. Come to find out that it was the transmission. Now CarMax is making me pay the deductable of $250....really? You are willing to lose customers over $250? The manager would not bend stating an additional 15k miles on the car but HELLO000000....I was informed by service dept that it "was not the transmission" and the "car was safe for travel". PLEASE DO NOT BUY A CAR FROM CAR MAX!!!! I have purchased used cars from other vendors for my college kids years ago when they finished high school and have not had ANY issues with the engine, transmission, or anthing else. I called corporate and although the gentleman was pleasant.....IT WAS A LOST CAUSE....as it appears tha each CarMax chain manager has the FINAL WORD.......PLEASE DO NOT BUY A CAR FROM CAR MAX!!!!
1 Updates & Rebuttals
ringleader
middletown,Connecticut,
They inspect, but they don't fix everything.
#2UPDATE EX-employee responds
Fri, April 19, 2013
I was reading some of these complaints and this particular complaint got my attention really fast. As a former employee of CarMax, I have heard in many Sunday morning meetings other sales associates complain to management about vehicles with issues after a test drive with a potential customer. This is a very important issue to me because of two major things, number 1 it directly affects the sales associate, and number 2, it proves CarMax does not fix everything that needs to be fixed. You mention your $250 deductable, well maybe, just maybe CarMax would like the customer to pay for something that should have been fixed in the first place before the vehicle was saleable? Makes sense to me.
A relative of mine purchased a vehicle from another location and after a few days of driving it noticed a big puddle of water on the floorboard. Well to make a long story short, she brought it back and CarMax had someone who specializes in convertibles come in and fix the problem. It was clogged drainage areas that forced water inside the car, no big deal. But, my point is why was that water not found while sitting in CarMax's lot for all those months? Why didn't anyone notice it on a test drive? The vehicle also shimmied when driving at a higher speed, around 65-75 mph. The car was taken back again, but never fixed because the shimmying was still there. Finally I said to my relative, just bring it to the dealer and be done with it. The dealer was much closer anyway. So after all that, why or how could anyone want to go back to CarMax again? Hope this was helpful!