CarMax- Duarte California car max rip off deal and reports... duarte, California
I bought 2005 nissian murano with 27,000 miles on Aug 29, 09 at $20,000 and crazy interest almost doubled up the price. i got the reports saying everything in this car was checked and has no problems, 5 days passed and everything false apart from this car. I visit the service dept of car max every ten days and on top of that i have to wait a week or so to get it fixed. car max cover only 30 days for your service incase car is needed. ten then ago car just die on me in the middle of the road i was heading out to the hospital my dad had bad accident and was in trauma...i called Duarte since it was too far from me they asked me to contact burbank, they cam tow the car and fixed it now i hear all kind of noises just driving on bumpy road. car max riped me off and i remember buying the car they make me sign a paper not to go through any lawyer for any problems. now i know why! my car has no coverage through car max its over 30 days and i do not know what to do. this car gave me problems more then my 1991 toyota, every problem this car has now its on me, talking to office manager Ben Quartez, telling him how tired im and im about to cry for all this trouble, all he had to say is contact burbank and see what they can do...
2 Updates & Rebuttals
browneyedgirl
alhambra,California,
United States of America
yea, carmax is not what i thought it was
#3Consumer Comment
Thu, December 08, 2011
AFTER my 5 days was up, while i was getting my car waxed, the guy at the car washed was shooting the breeze with me. one of his comments was "how bad was the accident?" when i questioned him, he showed me all the areas of the vehicle that had been repaired (THE CARFAX WAS CLEAN...THE DMV REPORTS WERE CLEAN) Since sept. 2010, i have had to take my car to Carmax to have the same issue resolved over and over and over again. At the moment, they've had it for two weeks. they keep finding more stuff wrong. i keep telling them that the vehicle was in an accident before i purchased it and the only response that i get is "the carfax report is clean". My service advisor is a sweetheart....i'm hoping that he isn't jerking my chain. good that i purchased an extended warranty and havent had to pay for anything. all i want is for them to make it right. it isnt easy for me to get to duarte when i work in compton. since there is physical proof of a presale accident (alot of proof actually), i think that they should give me a full refund so that I can purchase a different car FROM A REAL DEALERSHIP!
Zk4au
Prattville,Alabama,
U.S.A.
Arbitration Agreement....
#3Consumer Comment
Thu, December 10, 2009
Quote : "car max ripped me off and i remember buying the car they make me sign a paper not to go through a lawyer for any problems, now I know why!"
That paper they "Made" you sign is called "Arbitration Agreement". and to be honest almost every car dealer that I am aware of now a days does this. If you dont want to sign Arbitration Agreement than dont buy the car!! some people still amaze me. You buy a used car knowing there are probably issues with the vehicle itself and they may or may not disclose to you what is wrong with the vehicle depending if they know or not they may not even know!!