Carmax/Ontario Sales Person: Paula Sales Manager: Karen Extended Warranty Ontario, California
I purchased a vehicle through Carmax in January of 2010. I was offered extended warranty by the Sales Person Paula. When asked if I were to cancel it, how would it affect my financing, Paula claimed that the payment would be reduced to the original paymnet quoted, which was $80 less per month. With a baby on the way, this was a concern and I expressed that.
Paula and the sales manager claimed that I "misunderstood." After several follow up calls and the involvemnt of the BBB, the company has not been responsive or taken any responsibility of their unethical sales ethics.