Complaint Review: CARMAX

my grandson a car at carmax 8/17/01 along with the extended warrenty. on 8/17/02 the timing belt and the car stopped. carmax told us that he must od had the radio up to loud and didn't heae the belt brake and continued to drive the car, not true. when th car was taken in for repair they kept it almost 3 months [we got the car back on 10/17/02] after many calls and trips they always had excuses. the repairs lasted until 10/30/02 and the car was down again.

we refused to take the car back there because he couldn't be without the car for a long period of time. this time the car was repaired by my own mechanic which told us that alot of the parts carmax was to have replaced were not new like the plugs that they replaced and had to be replaced again, if they were new they should have lasted more then 2 months also the water pump was not new. no one calls you back corporate doesn't call back and go out there and everyone yoy need to take to is not there. this place has got to be the worst place i ever delt with.

joseph
glen burnie, Maryland
U.S.A.