Complaint Review: Carmax Service Center

Carmaxx sold me a '98 Blazer in june of 2001. Already the car has been to the shop 8 times. Recently the waranty department is trying to get out of paying the cost of a $1500 repair job. First the repair shop at Carmaxx has a 2 week waiting period so my wife took the car to a Chevy dealership. After finding out the drive shaft was bad, the dealership called carmax warranty dept. and told them about the problem but they could not put a new part on the car because they don't make new parts for that model.

carmax said they would not pay for a used part to be put on because they wanted it garraunteed for 6 months, the dealership then found a rebuilt part which they could garranty for 6 months, carmax then said they would not warranty the work unless I paid for a "tear down", so there adjuster can come out to inspect the vehicle, this was $234. I said O.K. The adjuster said there was only a drop of differiential fluid in the compartment and they will not warranty the work because of owner neglect.

They said the owners manuel states you should have your differential fluid checked every 3000-6000miles. I have sent them reciepts showing work done on the car where the differential fluid was checked at least 3 times in the last six months during routine oil changes and brake jobs, prior to to that the car was serviced at carmax for noises caoming from the front of the car, they didn't find anything wrong with the differential fluid. Something doesn't seem right. After reading my service contract Carmax has it worded so they can get out of paying anything they choose.

Will
Chicago, Illinois